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KIS offers the following comprehensive
and cost effective service agreements:
-
Flexible Service Blocks
(FSB)
Designed
for customers requiring a reactive approach to support. For a small
monthly commitment, you receive a reduced hourly rate, access to the KIS Help Desk, and after hours support.
-
Service Level Agreements
(SLA)
Designed for customers requiring a proactive approach to
limiting down time. Your network will be monitored 24/7 for
outages and trends that may signal an impending outage, enabling KIS
to proactively remedy the situation.
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